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Terms & Conditions

Terms & Conditions

1) Booking Sight Unseen
As you are booking a property over the phone or via photos on the internet without viewing the property in person, we cannot be held responsible for any change to the property or misconception of the description. While every effort is taken to provide correct information, inventories may change, and the Agent/Owner takes no responsibility for this.

 

2)Noise
We ask that you consider neighbours and comply with any statutory laws and regulations applicable to the premises. Weddings, Parties, Events… Anything Properties we manage are used purely for holiday accommodation only. A charge of $2000.00 will be incurred should any type of party or function be held on the property. All bond monies will automatically be forfeited, and you will be required to vacate the property immediately if any sort of function is held on the rented property.

3) Cleaning
Please assist by leaving the premises in reasonably tidy and clean condition. The guest shall discard all food items from the refrigerator and lock premises (including windows) on leaving. Please ensure all lights, air conditioners, heaters etc are switched off. Guests who do not comply with this will be charged an excess cleaning fee. Any excess cleaning or removal of excess rubbish will be claimed on the bond

4)Smoking
All properties are non- smoking. Please do not leave discarded cigarette butts in the outdoor areas. Any butts that need removing from pathways, lawns, garden beds etc will incur a cleaning fee.

5) Damage
As a guest, you are responsible for all damages, breakages and losses incurred during the occupancy. All damages, breakages and losses must be replaced, repaid for or made good to the satisfaction of the agent/owner. This includes replacing/recutting lost keys. The guest/s will take all reasonable care of the premises and promptly report to the agent any malfunctions, damage and losses.

6) Maximum
Number of Guests The number of guests of the rented premises must not exceed the number of beds provided or the number agreed to with the agent at the time of booking. No caravans or tents are to be erected on the property.

7) Arrivals & Departures
Our properties will be available for check in on the time indicated on your arrival letter on the day of arrival. You must vacate the property also by the time indicated on your arrival letter on the day of departure. We endeavour to accommodate special requests although we recommend booking an extra day for early check in or late check-out. We do not have the facilities to store personal belongings before arrival or after departure. Please ensure you place key/s back in key safe on departure. Keys Keys will be prearranged for arrival. Arrangements for return of keys outside office hours should be made prior to arrival. Loss of keys will incur a $200.00 charge separate to the bond.

8) Pets
No animals are permitted in any of our properties, unless the property is deemed pet friendly. All bond monies will automatically be forfeited, and you will be required to vacate the property immediately if pets are found on the rented property.

Check-in
Check-in time is from 2pm unless otherwise arranged.
 
Check-out
Check-out time is 11am unless otherwise arranged.
 

Please note* – ID checks may be necessary to confirm your booking and verify your payment details. Cancellation is at our sole discretion.